House Clearance Brent Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Brent provides house clearance, rubbish removal and related waste collection services. By making a booking, accepting a quotation, or permitting our operatives to begin work at a property, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client, you or your means the individual, business or organisation requesting or accepting services from House Clearance Brent.

Company, we, us or our means House Clearance Brent, operating as a waste collection and house clearance service provider in the United Kingdom.

Services means any house clearance, waste removal, rubbish collection, loading, transportation, disposal, recycling or related services provided by the Company.

Property means the premises, site, house, flat, office or land where the Services are to be carried out.

Waste means any items, materials, furniture, appliances, household goods, commercial waste or other items agreed to be removed as part of the Services, excluding any prohibited or hazardous items not agreed in writing.

2. Scope of Services

The Company provides house clearance and waste collection services, including removal of general household items, furniture, white goods, garden waste and light commercial waste, subject to applicable waste regulations. The precise scope of work, including the volumes of waste, access information, and any special requirements, will be agreed at the time of booking or quotation.

We reserve the right to decline or amend any booking if the nature or volume of waste, or site conditions at the Property, differ materially from the information provided by you when requesting the Services.

3. Booking Process

Bookings may be made by telephone, email or other communication methods accepted by the Company. When you request a booking, you must provide accurate and complete information, including:

a. Your full name and contact details.

b. The address of the Property where the work is to be carried out.

c. A description and approximate volume or weight of the waste to be removed.

d. Any known access restrictions, parking limitations, or time constraints.

e. Any items that may be hazardous, heavy, awkward or require special handling.

Based on the information provided, we may give an estimated price or arrange a visit to assess the work. A booking is only confirmed when we have accepted it and provided you with a booking reference, date and, where applicable, a time window for attendance.

We will use reasonable efforts to attend at the agreed time, but any times or dates given are estimates and are not guaranteed. Factors such as traffic, weather, earlier jobs, or operational issues may cause delays. We will endeavour to notify you of any significant changes.

4. Quotations and Pricing

Any quotation given prior to attendance is based on the information you provide. Quotations are typically based on estimated volume, weight, type of waste, labour required, and local disposal or recycling charges. Quotations may be subject to change if:

a. The actual amount or type of waste differs from that originally described.

b. Access is more difficult, time-consuming or hazardous than disclosed.

c. There are additional items or areas to be cleared that were not previously advised.

In such cases, the Company will inform you of any revised price before starting or continuing the work. If you do not agree to the revised price, you may decline to proceed. However, you may still be liable for a call-out or minimum charge where our operatives have already attended the Property.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of service. We may accept payment by cash, bank transfer, or other methods notified to you in advance. We reserve the right to require a deposit or full prepayment, particularly for larger or commercial clearances.

All prices are quoted in pounds sterling and may be subject to applicable taxes. Any additional charges, such as parking fees, congestion charges, or fees relating to special handling or disposal of certain items, may be added to your invoice if not already included in the quotation.

If payment is not made on completion, we reserve the right to charge interest on overdue amounts at the statutory rate, and to recover all reasonable costs of collection, including legal costs and recovery fees. Ownership of any items removed will pass to the Company only once payment has been received in full, unless otherwise agreed in writing.

6. Cancellations and Amendments

You may cancel or amend a booking by giving us as much notice as reasonably possible. The following conditions will normally apply:

a. If you cancel more than 24 hours before the scheduled attendance time, no cancellation fee will normally apply.

b. If you cancel within 24 hours of the scheduled attendance time, we may charge a reasonable cancellation fee or call-out charge to cover costs incurred and lost working time.

c. If our operatives attend the Property at the agreed time and are unable to gain access, or the job cannot proceed due to circumstances within your control, we may charge a call-out fee and any waiting time.

Any request to reschedule or amend a booking will be accommodated where reasonably possible, but we do not guarantee availability on your preferred alternative date or time.

The Company may cancel or postpone a booking where it is unable to carry out the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, illness, breakdowns, or legal or regulatory constraints. In such cases, our liability is limited to re-arranging the booking or refunding any prepayment made for the affected Services.

7. Access, Parking and Your Obligations

You are responsible for providing safe, reasonable and lawful access to the Property for our vehicles and operatives. You must ensure that:

a. There is suitable parking within a reasonable distance of the Property, and any required permits or permissions have been arranged.

b. All areas to be cleared are accessible, free of unreasonable obstruction, and safe to enter.

c. Any alarms, security systems or entry codes are managed to allow access at the agreed times.

If parking is not available or if access is significantly restricted, this may increase the time required and may lead to additional charges. The Company is not responsible for any fines or penalties arising from incorrect or unavailable parking information provided by you. Where our operatives must pay for parking or related charges to perform the Services, these costs may be added to your final bill.

8. Items We Cannot Collect

For health, safety and regulatory reasons, certain items cannot be removed, or may only be removed by special arrangement. These can include, but are not limited to:

a. Hazardous or dangerous materials, including chemicals, asbestos, gas bottles, oils and certain paints.

b. Clinical or medical waste, syringes and biological materials.

c. Explosives, weapons or other items that may pose a legal or safety risk.

If such items are discovered during the clearance and have not been disclosed in advance, we may refuse to remove them and may adjust the quotation or cease work if their presence presents a risk. It is your responsibility to arrange separate specialist disposal where required by law.

9. Waste Handling and Environmental Compliance

The Company will handle and dispose of waste in accordance with applicable UK waste legislation and industry best practice. We are committed to responsible waste management, including segregating, recycling or reusing materials where reasonably practicable.

Once waste has been collected from the Property and loaded into our vehicle, it becomes the responsibility of the Company, except where non-compliant or prohibited items have been concealed or misdescribed by you. In such cases, we may return those items to you or require you to arrange proper disposal at your own cost.

The Client must not request or encourage any disposal method that breaches environmental or waste regulations, such as fly tipping or unlicensed dumping. We will not participate in any unlawful disposal of waste.

10. Liability and Limitations

The Company will exercise reasonable care and skill in the performance of the Services. However, our liability to you is subject to the following limitations, to the extent permitted by law:

a. We are not liable for any loss or damage arising from inaccurate, incomplete or misleading information provided by you.

b. We are not liable for the value of any items that you intended to retain but which were mixed with waste or not clearly separated or identified. You must remove or clearly label any items not to be taken.

c. We do not accept responsibility for pre-existing damage or defects at the Property or to any items.

d. We will not be liable for indirect or consequential losses, loss of profits, loss of use, or loss of opportunity arising from or in connection with the Services.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If we cause damage to the Property directly due to our negligence, you must notify us in writing as soon as reasonably possible and in any event within 7 days of the completion of the Services. Our liability, if established, will be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear and the age and condition of the affected item or area.

11. Customer Responsibilities During Clearance

You, or an authorised representative, should be present at the start and end of the job to confirm the scope of work and to inspect the Property once the Services are complete. If you are not present, our assessment of the work carried out will be final and binding for billing purposes.

You must ensure that any valuable, sentimental or personal items you wish to keep are removed from the areas to be cleared before our operatives begin work. The Company is not liable for any such items disposed of as waste where they were not reasonably identifiable as items to be retained.

12. Insurance

The Company maintains public liability insurance appropriate to the nature and scale of its clearance and waste collection operations. Insurance details can be made available for inspection upon reasonable request. It remains your responsibility to maintain your own insurance cover for the Property and contents.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible, giving full details and any supporting information. We will investigate all complaints in a fair and timely manner and seek to reach a reasonable resolution with you.

If a dispute cannot be resolved informally, either party may consider using mediation or another form of alternative dispute resolution before commencing legal proceedings, although this is not a mandatory requirement.

14. Data Protection and Privacy

In the course of providing Services, we may collect and process personal information about you, such as your name, contact details, and service history. We will handle such information in accordance with applicable data protection laws and use it only for legitimate business purposes, including managing bookings, processing payments, handling complaints and meeting legal obligations.

We will not sell your personal data to third parties. We may share data with our service partners or regulators where required to deliver the Services or comply with legal or regulatory requirements.

15. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the date of your booking or quotation will apply to that specific Service. Revised terms may be published or otherwise made available on request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that nothing shall limit the right of either party to bring proceedings in any other court of competent jurisdiction where permitted by law.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking issued by the Company, constitute the entire agreement between you and the Company in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these documents.

By confirming a booking or allowing our operatives to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.